Last updated: 10/20/2025
At Love Cat & Dog CIC (“we,” “our,” “us”), we appreciate every supporter who chooses to help. Your voluntary contribution helps fund and sustain animal welfare activities and partner-led initiatives.
We operate in compliance with applicable UK law and the policies of our payment processors (including PayPal and Stripe). This Refund Policy explains when a contribution may be refunded.
All amounts provided through our website or contribution pages are voluntary contributions intended to support our activities and partner initiatives related to animal welfare (including, where applicable, rescue support, rehabilitation, veterinary care, vaccination, food support, education, and community reporting resources).
Contributions are not charitable donations and do not imply tax-deductibility.
Contributions are not payments for ownership, equity, or control in the organization.
We may share informational transparency updates, including monthly impact reporting (PDF), as part of our accountability practices. These updates do not guarantee specific outcomes.
Because contributions are applied to ongoing needs and operational priorities, they are generally non-refundable, except in limited cases described below.
Refunds may be considered in limited circumstances, including:
Duplicate contribution made by mistake;
Incorrect amount entered;
Unauthorized transaction (where supported by evidence and processor policies);
Technical error during payment processing;
Other exceptional circumstances assessed at our discretion.
Refunds are generally not provided for:
Change of mind after a contribution is processed;
Disagreement with program allocation decisions, provided resources are used in a mission-aligned and lawful manner;
Disagreement with campaign messaging, provided communications remain lawful and consistent with our published policies.
To request a refund, contact us at:
📩 helplovecat.dog@gmail.com
Please include:
Full name and email used for the transaction;
Date and amount;
Transaction ID (if available);
Reason for the request.
Refund requests should be submitted within 14 days of the transaction date. Requests after this period may not be eligible.
Approved refunds will be returned to the original payment method.
Refund timing may vary by bank/payment provider and may take 5–10 business days to appear.
For international transactions, currency conversion differences and processing fees charged by banks or payment providers may not be recoverable.
We reserve the right to decline refund requests that fall outside this policy.
To protect supporters and maintain payment integrity:
Refund requests may be reviewed and documented in line with payment processor requirements and applicable legal obligations.
Requests that appear fraudulent or abusive may be reported to relevant payment processors and handled according to their policies.
If a chargeback is initiated through your bank or payment provider:
We may submit documentation to the payment processor to confirm the transaction was authorized and properly described at the time of payment (e.g., transaction details, confirmation records, and relevant policy pages).
If a chargeback is found to be invalid, we may dispute it through the processor’s standard process.
This Refund Policy is designed to align with applicable requirements, including:
UK data protection rules (UK GDPR and Data Protection Act 2018)
Applicable UK record-keeping and compliance practices
PayPal and Stripe policies and user agreements
Other UK laws as applicable to our operations and communications
As a UK-registered CIC, we allocate resources to community benefit activities and operational needs consistent with lawful requirements and our published transparency practices.
Our communications may reach supporters internationally. Campaign materials may include real stories and representative examples to explain the nature of the work, without guaranteeing a specific outcome in any individual case.
Contributions support overall program needs and partner initiatives based on priorities and available capacity.
We may update this Refund Policy to reflect legal changes, operational needs, or updated requirements from payment processors. Updates will be posted on this page with a revised “Last updated” date.
For questions or refund requests:
📩 helplovecat.dog@gmail.com
📍 71–75 Shelton Street, London, England, WC2H 9JQ
🇬🇧 United Kingdom
🏢 Company No. 16793142 — Love Cat & Dog CIC
🔗 View Company on UK Government Site
